AI Employee Service Assistant (AI-ITSM)

AI Workplace Assistant for IT From Reactive Support to Autonomous Operations

AI-ITSM combines knowledge, workflows, approvals, and automation so employees can resolve common IT issues through natural language while IT teams maintain control and auditability.
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Product Highlights

High-Frequency Tuning × Self-Service Operations × Proactive Operations

Tune high-frequency IT service scenarios, automate self-service operations, and quantify value through proactive monitoring.

Precise and Reliable

Deep Tuning for High-Frequency Scenarios

Deep Tuning for High-Frequency Scenarios turns this part of the workflow into a visible, enforceable, and auditable control point.

Codified SOPs and Best-Practice Knowledge
Codified SOPs and Best-Practice Knowledge
Issue Guidance, Step Breakdown, and Result Verification
Issue Guidance, Step Breakdown, and Result Verification
Custom Workflow Adaptation for Enterprise Scenarios
Custom Workflow Adaptation for Enterprise Scenarios
Deep Tuning for High-Frequency Scenarios
Efficiency Acceleration

Self-Service Operations and Automated Execution

Self-Service Operations and Automated Execution turns this part of the workflow into a visible, enforceable, and auditable control point.

Self-Service Troubleshooting and Repair
Self-Service Troubleshooting and Repair
Automated Flows for Permissions, Resets, and Installation
Automated Flows for Permissions, Resets, and Installation
Approval APIs Connected with Internal Systems
Approval APIs Connected with Internal Systems
Self-Service Operations and Automated Execution
Operations Upgrade

Proactive Alerts and Value Quantification

Proactive Alerts and Value Quantification turns this part of the workflow into a visible, enforceable, and auditable control point.

Early Fault Alerts and Preemptive Intervention
Early Fault Alerts and Preemptive Intervention
Automatic Fixes for Common Issues
Automatic Fixes for Common Issues
Dashboards for MTTR, First-Contact Resolution, and More
Dashboards for MTTR, First-Contact Resolution, and More
Proactive Alerts and Value Quantification
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Natural-Language Operations Entry

Let employees describe IT issues in natural language and receive guided resolution steps.

Natural-Language Operations Entry

AI-ITSM intelligent workflow architecture Sense, diagnose, execute, and improve through feedback

Tech Intro

Faster support, lower risk, measurable value

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Better Employee and Business Experience

Better Employee and Business Experience helps organizations improve employee support experience, raise IT service quality, and make the value of operations measurable.

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Higher IT Service Efficiency and Quality

Higher IT Service Efficiency and Quality helps organizations improve employee support experience, raise IT service quality, and make the value of operations measurable.

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Measurable IT Service Value

Measurable IT Service Value helps organizations improve employee support experience, raise IT service quality, and make the value of operations measurable.

Innovative companies choose Eagle Cloud to move faster

Leading customers in intelligent manufacturing, fintech, internet, and global business are building future-ready, efficient, and secure workplace platforms with Eagle Cloud.

Swipe horizontally to view more customer testimonials
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Ten security products that each score 90 may not add up to a perfect score, and may even only reach a passing grade. With one unified platform that connects data across modules, each module may score 80 on its own, but the combined result can be much better than several isolated 90-point tools.

CIO Executive Assistant, Geely Holding

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Without changing our business or network architecture, we quickly reached a consistent security baseline across scenarios. It helps defend against malicious attacks, protect core data, and reduce overall security investment. Comprehensive data adaptation also makes operations simpler and more convenient.

WeBank-affiliated Fintech Customer

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Security is not a shackle. It is Deli's foundation for efficient work. Build it well, and work moves one step faster.

Zero Trust Project Manager, Deli Group

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As a digital construction platform company with more than 20 years of industry experience and a global strategy, we operate over 30 branches nationwide and employ more than 10,000 people, most of them technical staff. Many endpoints run around the clock, so workplace and business security are critical. In early 2022, while improving our traditional VPN, we tested several zero trust solutions. After thorough evaluation, we were very satisfied with Eagle Cloud's technical strength and reliability, including its functionality, user experience, elastic scaling, and admin operations. We plan to test and adopt more capabilities on Eagle Cloud Yunshu.

Glodon Security Team

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Workplace employees and devices are difficult to manage uniformly, and security awareness varies widely. Eagle Cloud's endpoint all-in-one product provides multi-dimensional endpoint protection and stands out strongly.

Security Lead, TAL

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Workplace security is about protecting critical business operations. It continuously discovers, evaluates, and improves network and data risks through technology, training, and management around people as the active participants in information activity.

Security Lead, ACM Research

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The baseline of workplace security is not device security or network security. It is whether data always stays in the hands of trusted people and moves through controlled paths.

Endpoint Security Lead, Beike

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As an intelligent EV company with full-stack self-developed capabilities, Leapmotor takes core data protection very seriously. After testing and careful evaluation, we chose Eagle Cloud. Together with our IT planning needs, we built an integrated endpoint solution based on the Eagle Cloud Yunshu SDK, covering remote access, peripheral control, data security management, compliance checks, antivirus, and endpoint detection. The platform also delivered lower-than-expected security operations costs and improved office efficiency.

Leapmotor

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Security is a bottom line that must be upheld, not a peak to climb over. Like the barrel effect, system security cannot tolerate any weak link. Only when everyone strengthens the defense and prevention comes first can essential safety be achieved.

Enterprise Security Technology Management Lead, Seres Group

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After deeply analyzing our business needs and security challenges, we believe integration is the best direction for endpoint security. After testing, comparison, and evaluation, we chose Eagle Cloud as our security partner. Its product capabilities, technical strength, and compatibility can more comprehensively cover our needs across remote access, data protection, desktop management, and network security.

CVTE

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The breakthrough point in homogeneous security product competition is how to achieve greater operational results with less investment.

IT Infrastructure Manager, SUPCON

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Several scenarios worked well after using Eagle Cloud Yunshu. In particular, after business systems were accessed through zero trust, operation behavior and access records could be synchronized into the data platform for analysis and management, saving time and effort. As a global company, we also need compliant cross-border access, and Eagle Cloud Yunshu lets employees access resources quickly and compliantly from anywhere. Compared with previous coarse-grained access control, permissions are now much more refined and security policies are centralized. Because of the DLP capability, we replaced our original DLP product. Integrated deployment saves us more than 100,000 RMB in annual security operations costs. We also hope the product continues to refine details and expand capabilities.

Security Director, Tiger Brokers

FAQ

Evaluating AI-ITSM?
Get the key details.

Focus on ticket automation, knowledge accumulation, and service efficiency to plan an intelligent service desk.

AI-ITSM Employee Service Assistant addresses this scenario with configurable policies, auditability, and operational workflows so security and IT teams can adapt it to real enterprise needs.
Yes. It can work with existing identity, logging, security, and operations systems through standard integration methods where required.
AI-ITSM Employee Service Assistant addresses this scenario with configurable policies, auditability, and operational workflows so security and IT teams can adapt it to real enterprise needs.
It supports the mainstream enterprise scenarios described on this page and can be adapted through policies, connectors, and integrations according to the customer environment.
It supports the mainstream enterprise scenarios described on this page and can be adapted through policies, connectors, and integrations according to the customer environment.
AI-ITSM Employee Service Assistant addresses this scenario with configurable policies, auditability, and operational workflows so security and IT teams can adapt it to real enterprise needs.
Deployment can be phased. Most teams start with visibility and audit, then gradually enable enforcement policies to reduce business impact.
It supports the mainstream enterprise scenarios described on this page and can be adapted through policies, connectors, and integrations according to the customer environment.